At Zelvariona™, customer satisfaction is one of our highest priorities. We want you to feel confident when choosing our workspace solutions, and this Return & Refund Policy explains the process for returns, replacements, and refunds.
Please review the guidelines below to understand how we handle return requests.
1. Return Eligibility
We offer a 30-day return period, starting from the date your order is delivered.
To qualify for a return, the product must meet the following requirements:
✔ The item must be returned in its original condition
✔ The product must be unused and free from damage caused after delivery
✔ All original packaging, accessories, and included materials must be provided
✔ Proof of purchase or order information is required
Items that do not meet these conditions may not be eligible for a refund or replacement.
2. How To Request A Return
To begin the return process, please contact our customer support team:
Please include:
- Order number
- Product details
- Reason for return
- Photos or additional information if needed
Once your request is reviewed and approved:
✔ We will provide return instructions
✔ A return shipping method will be arranged when applicable
✔ Our team will guide you through the next steps
Please do not send products back before receiving return authorization. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives:
❌ Damaged
❌ Defective
❌ Missing components
❌ Different from what you ordered
Please contact us as soon as possible with supporting information.
Our team will review the issue and work with you to provide an appropriate solution, including replacement or other available options.
4. Items Not Eligible For Return
Certain products or situations may not qualify for returns, including:
- Products damaged due to improper use or handling
- Items modified or altered after delivery
- Customized or personalized products
- Clearance or final sale items
- Gift cards
- Original shipping charges
If you are unsure whether your order qualifies, please contact us before submitting a return request.
5. Product Exchanges
If you would like to exchange an item for another product, the recommended process is:
- Submit a return request for the original item
- Wait for return approval and inspection
- Place a new order for the desired replacement product
This process helps ensure faster processing and accurate fulfillment.
6. European Union 14-Day Cancellation Right
For customers located in the European Union, you may have the right to cancel your purchase within 14 days of receiving your order without providing a specific reason.
To qualify:
✔ The item must remain unused
✔ The product must include original packaging
✔ Proof of purchase must be provided
This right applies separately from our standard return policy.
7. Refund Process
Once your returned item arrives and passes inspection, we will notify you regarding the refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time to complete the transaction
If you have not received your refund after the expected processing period, please contact us at:
8. Return Shipping Information
Please wait for return approval before sending any items.
Return instructions and the appropriate return address will be provided by our customer support team after your request has been reviewed.
Unauthorized shipments sent without approval may result in delays or inability to process your return.
Customer Support
For any questions regarding returns, refunds, or order assistance, please contact:
Company:
Julio's Export & Import Inc.
Thank you for choosing Zelvariona™.
We are committed to providing reliable products and a smooth customer experience from purchase to after-sales support.